These Terms & Conditions govern the use of the PepSmart website and the purchase of products from PepSmart. By accessing our website, creating an account or placing an order, you agree to be bound by these Terms & Conditions.
Please read these terms carefully before placing an order. If you do not agree with them, you should not use the website or purchase products from PepSmart.
About Our Products
PepSmart supplies research peptides and related materials strictly for laboratory research purposes.
All products supplied by PepSmart are:
- For Research Use Only.
- Not for human consumption.
- Not for veterinary use or consumption.
- Not intended to diagnose, treat, cure or prevent any disease.
- Not supplied for therapeutic or medical applications.
By purchasing from PepSmart, you acknowledge and agree to these restrictions.
Research Use Only
All products available through PepSmart are sold exclusively for legitimate laboratory research purposes.
Products must not be administered to, consumed by or otherwise used on humans or animals. They must not be used as medicines, food products, supplements, cosmetics or therapeutic products.
PepSmart does not promote, recommend or endorse any use of its products outside their stated research purpose.
By purchasing products from PepSmart, you confirm that you understand their research-only status and accept responsibility for ensuring that they are handled and used appropriately.
Customer Responsibilities
Customers are responsible for ensuring that products purchased from PepSmart are suitable and lawful for their intended laboratory research activities.
By placing an order, you confirm that you understand the nature of the products being purchased and will use them only for legitimate research purposes.
You are responsible for ensuring compliance with all laws, regulations, rules and requirements applicable to the purchase, possession, handling, storage and use of research materials within your jurisdiction.
PepSmart accepts no responsibility for products used contrary to these Terms & Conditions or applicable legislation.
Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate.
Product images may be provided for illustrative purposes, and packaging or presentation may occasionally differ from that shown on the website.
Information provided by PepSmart is intended to describe products as research materials and should not be interpreted as medical, therapeutic, veterinary or healthcare advice.
Analytical Testing
PepSmart uses independent analytical testing to verify key characteristics of applicable products, such as identity and purity.
Testing information relates to the product or batch identified within the relevant analytical documentation. Analytical results should not be interpreted as establishing suitability for any use outside legitimate laboratory research.
Independent testing does not alter the research-only status of any PepSmart product.
No Medical or Veterinary Advice
Nothing contained on the PepSmart website, product packaging, product documentation, marketing materials or communications should be considered medical, veterinary or therapeutic advice.
PepSmart does not provide advice concerning human or veterinary consumption, administration, dosage, treatment or therapeutic applications.
Customers must not interpret scientific or technical information provided on the website as a recommendation for any form of human or veterinary use.
Placing an Order
Orders can be placed through the PepSmart website using the available checkout process.
When placing an order, you are responsible for ensuring that all information supplied is complete and accurate, including billing, contact and delivery information.
Submitting an order does not necessarily mean that it has been accepted. We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, information provided appears incorrect or we have reasonable compliance or security concerns.
Order Acceptance
An order becomes accepted once it has been processed and confirmed by PepSmart.
We reserve the right to cancel an order before dispatch where reasonably necessary. Where payment has already been taken for an order that we subsequently cancel, an appropriate refund will normally be issued using the original payment method.
Prices
Product prices are displayed on the PepSmart website and may be changed from time to time.
The price applicable to an order will normally be the price displayed at the time the order is submitted, subject to correction of obvious pricing or technical errors.
Delivery charges and any other applicable costs will be displayed during the checkout process where relevant.
Payment
Payment must be made using one of the payment methods available during checkout.
Orders may be subject to payment verification, fraud prevention and security checks before they are accepted or dispatched.
PepSmart does not offer subscription sales or continuity billing unless expressly introduced and clearly disclosed through the website in the future.
Availability
All products are subject to availability.
We make reasonable efforts to maintain accurate stock information but cannot guarantee that every product displayed on the website will remain available.
If an ordered product becomes unavailable, we may cancel the affected item and issue an appropriate refund.
Delivery
Orders are delivered using the shipping options made available by PepSmart.
Estimated delivery times are provided as guidance and cannot be guaranteed. Delays may occasionally occur because of circumstances outside our reasonable control, including courier disruption, adverse weather, customs processes or other logistical issues.
Customers are responsible for providing complete and accurate delivery information.
Further information regarding dispatch and delivery is provided within our Shipping Policy.
International Orders
PepSmart only accepts orders for destinations that we currently support.
The availability of a country or territory during checkout does not remove the customer’s responsibility to ensure that the products being ordered can lawfully be purchased, imported, possessed and used for laboratory research within that jurisdiction.
We reserve the right to restrict or discontinue delivery to particular countries or territories where necessary.
Customers may be responsible for customs duties, import charges, taxes or other fees imposed by authorities within the destination country.
Customs and Import Requirements
International customers are responsible for understanding any customs, import or regulatory requirements applicable within their jurisdiction before placing an order.
PepSmart cannot guarantee that an international shipment will be permitted through customs or other border controls.
Where an order cannot be delivered because of restrictions, refusal by customs authorities or failure by the customer to meet applicable import requirements, any refund will be considered in accordance with our Refund Policy and applicable law.
Returns and Refunds
Returns, cancellations and refunds are handled in accordance with our Refund Policy and applicable consumer law.
Customers should contact PepSmart promptly if they believe an order has arrived damaged, incorrect or otherwise affected by a problem.
Certain products may be subject to restrictions on returns where appropriate because of their nature, condition, integrity or storage requirements, subject always to applicable legal rights.
Damaged or Incorrect Orders
If you receive an item that appears damaged or does not correspond with your order, please contact PepSmart as soon as reasonably possible.
We may request photographs, packaging information, order details or other reasonable evidence to allow us to investigate the issue.
Where an error is confirmed, we will take appropriate action in accordance with our policies and applicable law.
Product Handling and Storage
Customers are responsible for handling and storing products appropriately after delivery.
Any storage information supplied with a product should be followed carefully. PepSmart cannot accept responsibility for deterioration, contamination, damage or other problems caused by inappropriate handling or storage after delivery.
Research materials should only be handled by individuals with appropriate knowledge, facilities and procedures.
Intellectual Property
Unless otherwise stated, the content of the PepSmart website, including text, branding, graphics, logos, product presentation and website design elements, is owned by or licensed to PepSmart.
Website content must not be copied, reproduced, republished, distributed or commercially exploited without appropriate permission, except where permitted by law.
Acceptable Website Use
You must not misuse the PepSmart website or knowingly interfere with its normal operation.
You must not attempt to gain unauthorised access to the website, customer accounts, servers, databases or other systems associated with PepSmart.
The website must not be used for fraudulent, unlawful or malicious purposes.
Fraud Prevention
We reserve the right to undertake reasonable security and fraud-prevention checks in connection with orders and payments.
Orders may be delayed, refused or cancelled where information cannot be verified or where we reasonably suspect fraudulent, unauthorised or unlawful activity.
Limitation of Liability
Nothing within these Terms & Conditions excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, PepSmart will not be responsible for losses arising from misuse of products, use contrary to their research-only designation, failure to comply with applicable laws or regulations, inappropriate storage or handling, or circumstances outside our reasonable control.
PepSmart products are supplied solely for laboratory research, and customers assume responsibility for their lawful and appropriate use.
Third-Party Services
Our website may use services provided by independent third parties, including payment processors, delivery companies and technology providers.
PepSmart is not responsible for independent services outside our reasonable control, although this does not affect any rights customers may have under applicable law.
Privacy and Personal Information
Personal information collected through the PepSmart website is handled in accordance with our Privacy Policy and applicable data protection legislation.
By using the website, you acknowledge that certain personal information may need to be processed to operate customer accounts, process transactions, fulfil orders and provide customer support.
Changes to These Terms
We may update these Terms & Conditions periodically to reflect changes to our products, services, website, policies, regulatory requirements or business practices.
The version published on the PepSmart website at the time of use or purchase will apply where appropriate.
Governing Law
These Terms & Conditions are governed by the applicable laws of the United Kingdom, subject to any mandatory legal rights that apply to customers within their jurisdiction.
Any disputes will be handled in accordance with applicable law and the jurisdiction of the appropriate courts.
Contacting PepSmart
If you have questions about these Terms & Conditions, an order or the use of the PepSmart website, please contact us using the contact information provided on our website.
Research Use Only Notice
All PepSmart products are supplied strictly for laboratory research purposes.
For Research Use Only. Not for human consumption. Not for veterinary use or consumption. Not intended to diagnose, treat, cure or prevent any disease.