PEPSMART FAQS
Find clear answers to the questions our customers ask us most often
Explore helpful information about our research products, ordering, delivery and service.
PepSmart supplies high-quality research peptides intended strictly for laboratory research purposes. Our growing range is carefully sourced with a focus on quality, consistency and transparency.
No. All PepSmart products are supplied strictly for research use only. They are not for human or veterinary consumption and are not intended for therapeutic applications.
It means our products are supplied exclusively as materials for laboratory research. They are not intended to diagnose, treat, cure or prevent any disease and must not be used for human or veterinary consumption.
Independent analytical testing is used to verify key characteristics such as identity and purity. Where applicable, relevant product information is made available to provide greater transparency about the materials we supply.
We take a quality-focused approach to sourcing and maintain clear standards across our research peptide range. Independent analytical testing provides additional verification of important product characteristics.
Orders are processed and dispatched from within the UK. We aim to prepare orders promptly and provide a reliable and efficient service from ordering through to delivery.
We aim to process orders as quickly as possible during our normal operating days. Exact dispatch and delivery times can vary depending on when an order is placed and the delivery service selected.
Where tracking is available for the selected delivery service, tracking information will be provided so you can follow the progress of your order after dispatch.
Delivery availability depends on the destination and applicable restrictions. The countries currently available for delivery will be shown during the ordering process. Customers are responsible for ensuring that ordering research materials is permitted in their jurisdiction.
Please contact the PepSmart team as soon as possible with your order details and a description of the issue. We will review your enquiry and provide appropriate assistance.
Returns and refunds are subject to our Refund Policy and the nature and condition of the products concerned. Please review the policy before making a return or contact us if you require further information.
Available payment methods are displayed securely during checkout. The options available may vary depending on the order and customer location.
You can contact us using the details provided on our Contact page. Our team can assist with product information, existing orders, delivery enquiries and other general questions.
We can provide information relating to the research materials we supply and our ordering service, but we do not provide advice regarding human or veterinary use, consumption, dosing or therapeutic applications.
No. PepSmart products are supplied as research materials for laboratory purposes only. They are not sold as medicines, treatments or products intended to diagnose, treat, cure or prevent disease.